The deal, in plain words

1. Who we are

Here We Met is run by Omar Hassanin (Einzelunternehmen), c/o IP-Management #12753, Ludwig-Erhard-Str. 18, 20459 Hamburg, Deutschland, email contact@herewemet.com. These terms apply to every order placed on this website. The contract language is the language of the page you order on (English, German, French, Spanish or Italian).

2. What you buy

• The letter (€9): an animated web page on a private link showing your map, your places and your words, a QR card you can print, and the right to edit the letter for as long as the link exists.
• Letter and print file (€19): the letter plus a print-ready image file of your map (PNG, 3300 × 4667 px, A3 proportions) to download from your private page and print yourself. Printing is up to you.
• Letter and poster (€39): the letter plus an A3 print (29.7 × 42 cm, 250 g/m² matte archival paper) of your map, delivered to you.
• Letter and framed poster (€79): the same print in a natural wood frame behind acrylic glass, delivered to you.
• Every poster order includes the print file too.
• If you already bought the letter or the print file, what you paid counts toward an upgrade, so you never pay twice for the same thing.

3. Prices and payment

All prices are final prices in euros. Small business under § 19 UStG (German VAT Act): no VAT is charged. Delivery of posters is included. Payment is handled by Stripe (cards, Apple Pay, Google Pay and the other methods shown at checkout); we never see your card details. The contract is concluded when you complete payment.

4. Delivery

The letter link and the print file are delivered on screen, on your private page, as soon as payment is confirmed, and the link by email too. Posters are printed to order by our print partner and delivered to addresses in these countries: DE, AT, CH, NL, BE, LU, FR, IT, ES, PT, IE, DK, SE, FI, NO, PL, CZ, GB, US, CA, AU, NZ, JP, SG, AE. Delivery usually takes 4 to 8 working days. Delivery times are estimates.

5. Right of withdrawal

Consumers have a right of withdrawal as set out in our withdrawal policy, where you also find the button to withdraw online. In short: posters are made to your specification, so there is no right of withdrawal for them (§ 312g (2) no. 1 BGB). For the digital letter, you ask us at checkout to deliver right away and confirm that you know your right of withdrawal ends once delivery has begun (§ 356 (5) BGB).

6. If something is wrong

The statutory warranty rights apply. Tell us within 30 days if a poster arrives damaged or misprinted and we print it again for free, or refund you if you prefer. If the letter does not work as described and we cannot fix it, we refund you.

7. Your content

What you write stays yours. You allow us to store it, show it to anyone who has your link, and print it if you order a poster. Only use names and words you have the right to share and nothing unlawful. Anyone with the link can see the letter, so treat the link like a key. We may remove content that breaks the law.

8. Availability

Links do not expire. If we ever have to stop hosting letters, we will email you at least three months in advance with a way to keep yours.

9. Liability

We are liable without limitation for intent and gross negligence and for injury to life, body or health. For slight negligence we are liable only for breach of essential contractual obligations, limited to the foreseeable damage typical for this contract.

10. Final provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, this choice of law does not take away the protection of the mandatory laws of the country where you live.