Make yours
Questions and contact

Good questions. Honest answers.

Everything people ask before they order. If your question is missing, write to us.

The poster and your order

What exactly is printed on the poster?

The map of your city with your places on it, their names and the line that joins them. Under the map: the city, both names, the coordinates and, if you give one, the year your story began. The lines you write for each place belong to the letter, not to the poster.

How big is the poster, and what is the frame like?

A3, 29.7 × 42 cm, on matte archival paper of 250 g/m². The framed version comes in a natural wood frame behind acrylic glass, ready to hang.

What does delivery cost, and how long does it take?

Delivery is included in the price. Each poster is printed to order and usually arrives within 4 to 8 working days. The letter and the print file are ready the moment you pay.

Which countries do you deliver posters to?

Germany, Austria, Switzerland, Netherlands, Belgium, Luxembourg, France, Italy, Spain, Portugal, Ireland, Denmark, Sweden, Finland, Norway, Poland, Czechia, United Kingdom, United States, Canada, Australia, New Zealand, Japan, Singapore, United Arab Emirates. The letter and the print file work anywhere in the world.

Can the poster go straight to someone else?

Yes. You enter the delivery address at checkout, so it can go to their door. The confirmation comes to your email.

How can I pay?

By card and, depending on your country, with Klarna or another method that our payment provider Stripe shows at checkout. You do not need an account.

Do I get an invoice?

Yes, every order gets one. If it has not reached your inbox, write to us and we send it.

Can I change the poster after ordering?

The letter, any time. The poster is printed to order: write to us right away and we change it if it has not gone to print yet.

Who is behind Here We Met?

A small independent shop in Germany, run by one person. Posters are printed by a print partner close to you. Name and address are in the imprint, linked at the foot of every page.

The letter and the map

Can I see it before I pay?

Yes. Make the whole thing and watch the full letter, envelope to last line, for free. You only pay when you want the link to send.

Do they need an app?

No. The letter is a web page. It opens in the browser on any phone or laptop. Best with the sound on.

What does it cost?

€9 for the letter. €19 with a print-ready file you print yourself, anywhere. €39 with an A3 poster we print and post, €79 framed in natural wood. One payment, no subscription. Upgrading later? What you paid counts toward it.

Can I find our café, bar or street on the map?

Yes. Search covers sights, parks, cafés, bars, restaurants and every named street on the map. Not there? Tap the map to drop a pin anywhere and name it yourself.

Which places can I choose?

Any town, village or neighbourhood in the world. These 38 cities are ready, each with an example to start from: Berlin, Hamburg, Munich, Cologne, Frankfurt, Stuttgart, Düsseldorf, Leipzig, Vienna, Zurich, Amsterdam, Copenhagen, Stockholm, Paris, London, Edinburgh, Manchester, Dublin, Brussels, Barcelona, Madrid, Lisbon, Rome, Milan, Prague, Istanbul, New York, San Francisco, Chicago, Boston, Washington, D.C., Seattle, Toronto, Tokyo, Singapore, Sydney, Melbourne, Dubai. For anywhere else, choose “Somewhere else” in the editor, search for the place, and we draw its map in a few seconds.

Who can see our map?

Only people who have your link. Each link is a long random code that cannot be guessed, and letters are hidden from search engines.

How long does the link work?

Links do not expire. If that ever has to change, we will email you well before.

Can I change it after sending?

Yes. You get a private page where you can edit the letter any time. Changes show up on the same link.

Where do prints come from?

Each poster is printed to order on heavy matte paper by a print partner close to you, and delivery is included. Europe, the UK, North America, Australia, Japan, Singapore and the UAE, usually in 4 to 8 working days.

What if something is not right?

Write to us. If a print arrives damaged or misprinted, we print it again for free.

Still have a question?

Write to contact@herewemet.com. A person reads every message and answers.

Found a bug, or a place that is missing from the search? Tell us here.